Client Setup Guide

DNS Access & Website Deployment

Everything you need to connect your domain so we can build and manage your website.

Choose your DNS option You keep full ownership We handle deployment

How This Works

To deploy your website, our team needs the ability to update your domain's DNS records. You have two options: let us manage DNS directly (recommended), or apply changes yourself when we send them. Pick the option that works best for you, then follow the steps below.

Which Option Should I Choose?

Managed DNSWe handle it for you Self-Managed DNSYou make the changes
What we do
Make DNS changes directly
What we do
Send you the changes to apply
Support level
Full — we take action
Support level
Guidance only
Speed
Fast
Speed
Slower (depends on your team)
Risk of errors
Low
Risk of errors
Higher
Performance boost
Yes (with Cloudflare)
Performance boost
No
Our recommendation
Strongly recommended
Our recommendation
Only if access sharing isn’t possible
With either option: you keep full ownership, can revoke access anytime, and we never touch your billing.

Part 1: Managed DNS

With Managed DNS, you give our team direct access to your DNS settings. We handle all changes for you — faster turnaround, fewer errors, and less work on your end.

We use Cloudflare for all managed DNS. Our team has the most experience with it, and it provides real benefits at no cost to you. If Cloudflare isn’t an option, choose Self-Managed DNS in Part 2.

Setting Up Cloudflare

Why Cloudflare?

BenefitWhat It Means for You
Faster load times300+ global data centers route visitors to the nearest server.
Free SSL / HTTPSAutomatic certificates keep your site secure at no cost.
DDoS protectionBuilt-in defense keeps your site online during attacks.
Better SEOSpeed and HTTPS are ranking factors — Cloudflare helps both.
Instant DNS updatesChanges go live in seconds, not hours.
Safe access sharingWe manage your DNS zone without seeing your credentials or billing.
High reliability99.99%+ uptime SLA.
No costEverything above is included in Cloudflare’s free plan.

How to Set Up Cloudflare

Two steps: point your domain to Cloudflare, then invite our team. If your domain is already on Cloudflare, skip to Step 2.

1 Move your nameservers to Cloudflare

Back up your current DNS records:

  1. Log in to your current DNS provider.
  2. Go to DNS Settings (sometimes called Zone File or DNS Records).
  3. Copy all records — type (A, CNAME, MX, TXT), name, value, and TTL.
  4. Save them in a document or spreadsheet.

Create a Cloudflare account and add your domain:

  1. Go to cloudflare.com and sign up (free).
  2. From the dashboard, click Add a site and enter your domain (e.g., example.com — no http:// or www).
  3. Choose the Free plan and continue.
  4. Cloudflare will scan your existing records. Compare them against your backup — don’t delete or change anything unless we tell you to.
  5. Continue to see your two new Cloudflare nameservers.

Update nameservers at your registrar:

Your registrar is where you originally bought the domain (GoDaddy, Namecheap, etc.).

  1. Log in and find Nameserver Settings.
  2. Switch to Custom Nameservers.
  3. Remove existing nameservers and enter the two Cloudflare nameservers exactly as shown.
  4. Save. Cloudflare usually activates within 5–30 minutes (full propagation can take up to 24 hours).
2 Invite our team to your Cloudflare zone
Invite Details

Email: website-info@kaseya.com  •  Role: Administrator (zone only — no billing, no ownership transfer)

  1. Log in to cloudflare.com and select your domain.
  2. Go to Manage Account (or Members) and click Invite Members.
  3. Enter website-info@kaseya.com.
  4. Under Scope, choose Specific Zone and select your domain.
  5. Set role to Administrator. Confirm ownership transfer is not selected and billing access is not included.
  6. Click Invite. We’ll receive an email and access goes live once we accept.
To Revoke Access at Any Time

Log in to Cloudflare → select your domain → Members → remove the invited user. Takes effect immediately.

Part 2: Self-Managed DNS

With Self-Managed DNS, you keep full control of your DNS settings. When a change is needed, we send you exactly what to enter and you apply it yourself.

Heads Up — Limitations of Self-Managed DNS

We can’t troubleshoot DNS issues directly. Resolution takes longer because of the back-and-forth. There’s a higher chance of configuration errors. Our support is limited to providing instructions, not taking action. We only recommend this option when sharing access isn’t possible.

How It Works

  1. We identify the DNS change needed and prepare the record details.
  2. We send you the record(s) to add or update: type, name, value, and TTL.
  3. Your team logs in to your DNS provider and enters the records exactly as provided.
  4. You confirm the changes are done.
  5. We verify everything is live.

Common DNS Record Types

Here are the record types we may ask you to update:

TypeWhat It Does
APoints your domain to a specific IP address (main website hosting).
CNAMEAliases one domain name to another.
MXDirects email to the correct mail server.
TXTUsed for domain verification and email security (SPF, DKIM).
AAAASame as an A record, but for IPv6 addresses.

For help navigating to your DNS settings, check your provider’s support documentation or contact us.

Next Steps

Managed DNS

  1. Complete the Cloudflare setup above.
  2. Let our team know access is ready.
  3. We’ll verify DNS and start deployment.

Self-Managed DNS

  1. No setup needed right now.
  2. We’ll send DNS records when changes are needed.
  3. Apply changes and confirm with our team.

Questions? Reach out to our team — we’re happy to help.