Products and services for Express and Pro clients who are not hosting or importing a website through MSP Success Digital.
This guide is for onboarding and marketing support team members working with clients on MSP Success Express or Pro who are not importing or hosting a website through MSP Success Digital.
Delivers consistent, AI-powered social media visibility across platforms to build brand awareness. Content is generated and scheduled on the client's behalf.
We manage your social posting across Facebook, Instagram, LinkedIn, X, and your Google Business Profile — all from one place.
You'll receive a monthly post schedule for review before anything goes live.
The AI is trained on your brand so the content sounds like you, not like a template.
Provides 24/7 AI chat engagement for the client's existing website. The client configures the AI Employee in the AMP platform; our team provides the installation code for them to install on their own site.
Your AI chat receptionist works on your existing site — we give you the code, your team installs it.
For WordPress sites, there's a plugin that makes it a simple install.
You can customize the name, look, and knowledge base before anything goes live, and test it right in the platform.
Every lead and conversation that comes through shows up in your AMP dashboard automatically.
Automates email and SMS marketing to maintain consistent contact and nurture prospects. Campaigns are created and managed within the AMP platform.
We set up automated email and SMS sequences so your leads are being nurtured consistently — no manual follow-up required.
You can see exactly how your campaigns are performing: opens, clicks, and conversions, all in one place.
Our team claims, verifies, and fully optimizes the client's Google Business Profile. This is a fulfilled service — real team members perform this work and it does not appear as a visible action item in the AMP dashboard.
We handle your Google Business Profile for you — from initial setup through ongoing monthly posts.
Every month we publish a post on your behalf and send you an Insights report on how your profile is performing.
A complete, optimized profile is the foundation that makes all your other tools — listings, reviews, SEO — work better.
Keeps the client's business information consistent across all major online directories and data aggregators, protecting NAP accuracy (Name, Address, Phone).
We make sure your business name, address, and phone number are consistent everywhere online — over 40 directories.
The more complete your Google Business Profile is, the cleaner your sync results will be.
If you see sync errors, it's usually a signal that something in your business profile needs to be corrected first.
Express clients have access to the Local SEO keyword tracking tool in AMP. On Express, the client manages their own keyword list — our team is not actively performing SEO work against those keywords.
You have 15 keyword slots — you choose what you want to track, and the AI can suggest keywords for you.
On Express, you manage your own keyword list. Think of this as your local search visibility dashboard.
The geo-grid map shows you exactly where in your market you rank strongly — and where there's room to improve.
The GBP optimization and listings work we do on your behalf supports your rankings indirectly.
Aggregates reviews from 30+ sources and provides tools to respond, automate replies, request reviews, and analyze sentiment — all from the AMP platform.
Your reviews from Google, Facebook, and 30+ other sources all flow into one place.
You can respond manually, or let the AI respond automatically — you control the threshold and timing.
Auto-response is off by default so you can review how the AI sounds before turning it on.
You can also ask your review data questions — what are customers most satisfied with, where should we improve — right in the platform.
Our team sets up GA4 and delivers monthly Executive Reports that consolidate performance data across all Express tools. This is a fulfilled service — no website with us is required.
We set up GA4 for your existing site so you can see how it's performing from day one.
Every month you receive an Executive Report that pulls together your website, social, reputation, and campaign data in one place.
You also have real-time access to that data in your AMP dashboard anytime.
Express clients can connect their Autotask instance to the AMP platform through the Integrations page, enabling company data to sync between the two systems.
If you're on Autotask, you can connect it directly from the Integrations page — your company records sync automatically, no duplicate data entry.
Even without hosting a site with us, Express clients receive website support from our team. This is commonly used for DNS and email configuration issues — a frequent pain point for non-technical users.
digital.kaseya@yourdigitalagents.com to reach the digital support team. Team reviews DNS records and identifies configuration errors (SPF, DKIM, MX records, etc.). Team provides specific correction guidance but does not make changes directly to externally hosted sites.
You still have access to our team for DNS and email setup help, even though your site isn't hosted with us.
These records can be tricky — we can look at what you have and tell you exactly what needs to change.
Same as Express — AI-powered social posting across Facebook, Instagram, LinkedIn, X, and Google Business Profile, with monthly post schedule delivered for client review.
Same as Express for social — consistent posting across all your platforms, monthly schedule delivered for your review.
Same as Express — AI chat for the client's existing website, configured in AMP, installed by the client using code our team provides.
Same setup as Express — we give you the code, your team installs it. WordPress plugin available for easy install.
Pro uses Keap for campaigns and automation — a more robust CRM and marketing automation platform than the AMP Campaigns tool on Express. This provides structured lead capture, behavior-based automation, sales pipeline management, and appointment booking.
Pro uses Keap for your campaigns and automation — it's a full CRM and marketing platform, not just a sending tool.
You get behavior-based automations, sales pipeline management, and appointment booking all in one system.
This means your leads are being followed up with automatically based on what they do — no manual tracking required.
Same as Express — our team claims, verifies, and fully optimizes the client's Google Business Profile, including a monthly GBP post and Monthly Insights reports. On Pro, this also directly supports the active SEO work being performed.
Same as Express for GBP — we handle it for you, including monthly posts and reporting.
On Pro, your GBP is also aligned with the keywords your SEO team is actively working against.
Same as Express — NAP data is synced across 40+ directories with real-time change protection. Accurate listings support the active SEO work on Pro.
Same as Express — your listing data stays consistent across 40+ directories automatically.
Clean, consistent listings also reinforce the SEO work our team is doing for you.
Pro clients have the same Local SEO keyword tracking tool available in AMP. Unlike Express, the working keyword list on Pro is built and managed by our SEO team. The client can view rankings, use the geo-grid, and supplement keywords — but primary keyword management belongs to the fulfillment team.
On Pro, our SEO team builds and manages your keyword list — you'll see those keywords tracked here.
You can add supplemental keywords or make adjustments, but the core working list is managed by our team.
The geo-grid shows you exactly where you rank across your market — week over week.
This is the primary differentiator on Pro. Our SEO team actively performs ongoing SEO work against the client's existing website. Two service levels are available based on the number of locations. These services can be performed on WordPress or Duda sites not hosted with us — site access credentials are required.
Our SEO team actively works on your site every month — blog posts, backlinks, on-page optimization, and technical fixes.
We can do all of this on your existing WordPress or Duda site — you don't need to move it.
We do need login access to make changes. Without it, we can advise but can't do the actual work — we strongly recommend sharing credentials.
Every month you'll get a report showing how your rankings are trending. It arrives around the same day of the month you activated.
If you have multiple locations, SEO Plus gives you expanded keyword coverage and more content output each month.
Same as Express — reviews aggregate from 30+ sources, with AI-assisted replies, review request campaigns, and sentiment analysis.
Same as Express for reviews — 30+ sources, all in one place, with AI-assisted responses.
Auto-response is off by default — you control when and how the AI responds.
Same as Express for GA4 setup and monthly Executive Reports. On Pro, reporting also includes the monthly SEO report and advanced SEO reporting dashboards delivered by the fulfillment team.
You get the same monthly Executive Report as Express, plus a dedicated SEO report each month from our fulfillment team.
Everything — SEO, social, campaigns, reputation — is visible in one place.
Same as Express — Pro clients can connect Autotask to AMP via the Integrations page for company record sync.
Same as Express — connect Autotask from the Integrations page and your company records sync automatically.
Same as Express — Pro clients have access to DNS and email configuration guidance from our team, even if the site is not hosted with us.
digital.kaseya@yourdigitalagents.com. Team reviews DNS records and provides specific correction guidance. Team does not make changes directly to externally hosted sites.
Same as Express — our team can help troubleshoot DNS and email config even on your existing site.
Green cells indicate where Pro behavior or deliverables differ from Express. Use this table to quickly orient before a client call.
| Product / Service | Express | Pro |
|---|---|---|
| Social Marketing | AI social posting; monthly post schedule | Same as Express |
| Conversation AI | Configured in AMP; client installs on own site; JS / GTM / WP plugin | Same as Express |
| Campaigns & Automation | AMP Campaigns tool; 10,000 email/SMS per month; AI campaign creation | Keap CRM & automation; behavior-based workflows; sales pipeline; appointment booking |
| GBP Optimization | Fulfilled; 1 monthly GBP post; Monthly Insights report | Same as Express; keyword targets aligned with active SEO work |
| Business Listings | NAP sync to 40+ directories; real-time change protection | Same as Express; supports active SEO |
| Local SEO — Tracking | 15 keywords; client manages own list; weekly updates; geo-grid | Team builds and manages keyword list; client can supplement; weekly updates; geo-grid |
| Active SEO Services | Not included | SEO Standard (1 location): 10 keywords, 5 pages/mo, 10 backlinks/mo, 1 blog/mo SEO Plus (multi-location): 20 keywords, 10 pages/mo, 15 backlinks/mo, 2 blogs/mo Requires WordPress or Duda site + client credentials |
| Reputation & Reviews | 30+ source aggregation; AI replies; review requests; sentiment analysis; auto-response off by default | Same as Express |
| Analytics & Reporting | GA4 setup; monthly Executive Report; real-time dashboard | Same as Express + monthly SEO report and advanced SEO dashboards |
| Autotask Integration | Connect via Integrations page; company sync | Same as Express |
| Website Support | DNS & email guidance; team does not modify external sites | Same as Express |
When clients need help beyond what onboarding covers, route them as follows. Both channels work — internal triage handles forwarding where needed.
Routes to the primary Kaseya inbox. Triage team forwards AMP or fulfillment questions to the digital team.
Contact digital.kaseya@yourdigitalagents.com for direct access to the digital support team. Handles AMP questions, fulfillment status, DNS/email troubleshooting, and SEO questions (Pro).