Express and Pro Website Ongoing Support

For MSP Success Pro and Express products, Website Service & Support is an ongoing maintenance and support service designed to keep WordPress websites accurate, updated, and operational. It is included with new website builds or imports on WordPress Hosting.

Included
Process
Turnaround
Platform

Support Capabilities

9
Text, image, and media updatesIncluded
Font and color adjustmentsIncluded
Contact form edits and settingsIncluded
Blog uploads (up to 3 per month, client-provided content and images)Included
Reorganization or duplication of existing sectionsIncluded
Plugin and theme updates (upon request)Included
Website health checks (upon request)Included
Uptime monitoring and urgent outage supportIncluded
Access to technical support teamIncluded

Request & Workflow Process

3 steps

Clients submit support requests via email (digital.kaseya@yourdigitalagents.com) with instructions and assets.

1Scope review and confirmation
2Execution within defined turnaround times
3Notification upon completion or if more information is needed

Turnaround Times

Standard updates — 3 business days
Image/text changes, information updates, uploading blogs, landing page/confirmation page creation Standard
Larger updates — up to 5 business days
Larger lists of edits/revisions, plugin integrations Extended

Website Vetting & Onboarding

For imported websites, a vetting process ensures compatibility and stability, including platform eligibility, access verification, basic performance/security checks, and plugin/theme review. If requirements are not met, recommendations are provided.

Supported Platforms

2
New WordPress websites (WordPress Hosting)Supported
Imported WordPress websites (WordPress Hosting)Supported

Key Service Boundaries

Website Support+ is designed for ongoing updates and maintenance, not full redesigns. Some limits apply, and third-party plugins may have limited support if not originally implemented by the team.

The following fall outside the scope of ongoing support:

  • New features or complex development
  • Custom functionality (new plugins may be added upon review)
  • Payment integrations beyond Stripe, Square, PayPal
  • Bulk uploads of content/images
  • Creation of new pages or sections
  • Support for custom-coded themes/templates
  • CRM email setup is included; custom email integrations are not